GENERAL INFORMATION ON TERMS&CONDITIONS
The following terms and conditions rule the member participation in the Miles&Smiles frequent flyer programme by Turkish Airlines on the GLOBAL DELIVERY ( All Countries ) section.
( http://ac.shopandmiles.com/ )
It is the members’ responsibility to read, understand and follow all of the terms and conditions.
Please note that changes to the Miles&Smiles frequent flyer program and / or Shop&Miles Catalogue ( including the web site ) may occur at any time and without prior notification to the members. In this regard members are required to monitor the www.shopandmiles.com web site for any possible changes.
When placing an order, please note the following information about the products:
All products are limited by Sanal Mağaza ( Biggloyalty ) stocks.
Sanal Magaza reserves the right to cancel those orders the stocks of which are finished. In that case Miles / Money is refunded back to the Customer.
There may be differences in the model / color / design of the items.
In the Shop&Miles Catalogue, Turkish Airlines and / or Sanal Mağaza reserves the right to remove any item, exchange an existing item with an alternative one, add a new item, or change the mile / price value of any item in the catalogue, anytime.
Products cannot be ordered with any commercial purposes. Items dispatched by Sanal Magaza can not be exploited for any commercial purpose. In these cases, Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.
Changes in VAT, SCT (Special Consumption Tax) rates, as well as all changes in tax and customs legislation, may result in changes in Miles and Money charges. In this regard members are required to monitor the www.shopandmiles.com web site for any possible changes.
Reward pricing in Miles at the checkout is inclusive of all costs and fees ( including shipping, custom expenses, taxes and ) and all are to payed by the members. Please note that International deliveries have different components Custom expenses, taxes & duties differ from country to country as well as cargo delivery fees. All of the goods are delivered from Turkey corssborder in the GLOBAL DELIVERY ( All Countries ) section, the rules of each country apply.
In countries where the official customs rule asserts that the TAX payments be done by the recipient only upon the arrival of the gift at the customs, the responsibility falls onto the part of the member and SHOP&MILES does not accept any responsibilities. Please note that in such cases ( where the member refuses to pay for the TAX at the Customs ), the gift may not be delivered to the recipient.
However please note that in case your order has to go through a customs area, you may have to pay for the customs duties.
This programme is operated by Sanal Magaza and/or its local and global partners. Turkish Airlines and/or Sanal Magaza reserves the right to interpret and apply these terms and conditions to its sole discretion.
Neither Sanal Mağaza ( BIGGLOYALTY ) nor THY can be held responsible for typographic errors ( on product names, prices, properties ) or late updates.
Deliveries and Delivery Addresses
Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.
All items for which orders are placed must be delivered to the address within the particular country the member is the residence of. In other words, if you have chosen India upon the entrance then the destination address of the item must be within India, if Germany, then within Germany, etc.
All orders are delivered to the particular country that is selected upon the entrance of the Shopandmiles.com
Please note that choosing a wrong country that does not match with the address information
results in a failed delivery which will NOT be refundable.
All items (unless otherwise stated) are delivered to your address by Cargo Courier companies. In this regard please fill in the address parts of your order form completely.
Sales Agreement (Mesafeli Satış Sözleşmesi) with the Terms and Conditions for orders are presented at check out on the web site and must be accepted to complete the redemption.
Only home or office address information is required in the address field. Sanal Mağaza
( BIGGLOYALTY ) can not be held responsible for the failure to deliver to the customer the following addresses for any reason;
b) Cargo agents / branches
Please note that:
If the Cargo delivery is not successful due to the fact that the recipient’s address is wrong or insufficient, the courier company may dispose of the items within that country. In that case, no Miles are refunded and Sanal Mağaza (Biggloyalty) or Turkish airlines can not be held responsible.
For any questions and requests regarding your Miles & Smiles membership, you can share a feedback form at https://www.turkishairlines.com/tr-bilgi/edin/musteri-iliskileri/index.html or 444 0 849/0850 333 0 849 Airlines can call customer relations.
Methods and Delivery Timeline
Merchandise orders are shipped within ten (10) to fifteen (15) business days, excluding local public holidays or postal/courier disruptions. Larger items ship via common carrier. Reference the "Freight Delivery" section for complete details. PO Box addresses should be included when submitting an order as the associated rewards will not be shipped. FPO/APO addresses should only be provided when ordering from a designated reward offering.
Please note that if a reward is not received by you 30 days after the order has been placed, you are expected to notify our customer relations team so that both we and you can follow up your delivery.
Even though 30 days have passed and you have not received the item but still have not informed us; we will assume the delivery has been succesfully made to you. Any complaints after that time will not be accepted and no refund will be made.
Change Shipping Address
Shipping address changes are not supported. The required shipping address must be entered during the check out process. Orders may be shipped to an address within the country associated with the reward offering. Allow additional delivery time for rural or remote communities.
Incorrect Shipping Address Information
In the event that a supplied address is not accepted by the supplier, or if the necessary order requirements as defined by the supplier are not provided, the Reward Provider’s Customer Service team will initiate contact to secure the correct information. If a response for the requested information is not provided within three (3) business days, the order will be cancelled.
Once your order is sent out from our warehouse, you will receive an e-mail from the cargo courier company UPS that “You have a parcel coming” with the tracking number of your parcel.
Please follow your parcel with this tracking number.
Order Placement in 3 Hours ( TOKEN TIME )
Order Placement MUST be completed in 3 hours. Please note that you must place your order within
3 hours once you have logged on to the www.shopandmiles.com web site with your Member ID and Password due to security reasons.
If you remain longer than 3 hours on the web site and still try to place an order, the order shall be unsuccessful.
Please note that once your order is placed you are going to be given an order ID which will come on the page in front of you. Plus an e-mail that confirms the transaction has been completed with an order ID shall be sent to you.
Any one of those missing means that you could not place your order successfully. In that case you can send us an e-mail (firstname.lastname@example.org) and inquire the status of your order.
In cases where the goods are held in customs in the destination country, the receiver could be asked by the local authorities to provide Power of Attorney (POA) document, stating that the shipping company in your ( the destination ) country can clear the goods on behalf of the receiver.
In some countries deliveries require customs clearance procedures to be completed in 1 week by the recipient when a notification is sent by the cargo courier company.
In international deliveries customers can be asked to provide additional information and documents in accordance with the customs regulations of the countries to which deliveries are made. Customers are obliged to meet those requirements in order to receive their deliveries.
Please provide this information to the authorities otherwise the goods may not be delivered.
In such cases SHOP&MILES can not be held responsible.
There will be no additional charges to apply.
Customer Services & Contact
Call Center: +90 444 9 877
We are here to help you between 09:00 – 17:00 (GMT+3) on weekdays.
WARRANTY & RETURNS & CANCELLATIONS
All items / rewards come in under their individual producers’ / importers’ guarantees and warranty conditions. When you have received the item please read the conditions and the certificates of warranty carefully. You can always contact Shop&Miles Call Center to receive assistance.
Once the product is delivered to the customer, the customer should contact the manufacturer or the authorized dealer if a problem occurs.
All applications are evaluated in the light of the reports held by authorized technical services.
- All products offered for sale are guaranteed by the manufacturer or authorized dealer against fabrication errors.
- All customers who do shopping at ac.shopandmiles.com are subject to accept the Warranty & Returns & Cancellations rules”
Please note that the warranty does not cover defects or malfunction caused by misuse or incidental damages caused by the user of the product.
Returns / Cancellations
Please note that once an item has been ordered and shipped, the participant can not cancel it ( buyer’s remorse is not honored ) and NO refund is possible.
In case an item in your order is not in the stocks, Sanal Magaza and/or its partners reserves the right to cancel the order or send you an alternative item. There may be differences in the model / color / design of the items.
MILES RETURN / CANCELLATION CONDITIONS
All Miles & Smiles members who shop at ac.shopandmiles.com are subject to those terms and conditions.
RETURN / CANCELLATION REQUESTS WITHIN THE MONTH OF DECEMBER
Return / cancellation requests that come within the month of December until 25th. of DECEMBER are accepted and your Miles are put back to your accounts as long as they are good for the terms and conditions ( such as products are intact, full, not used whatsoever, etc. ) as described.
As for those return / cancellation, the requests of which come after the 25th. of December, Miles would not be returned.
Instead, members are granted an option of choosing another product with the same Miles values on the related SHOP&MILES web site.
The value must be equivalent to that of the date the Miles that had been spent.
The member has the opportunity to use this option for 1 year.
RETURN / CANCELLATION REQUESTS FOR THE PREVIOUS YEAR
As of January 1st. (i.e. If an order is placed on 1st December 2019 and a return request is sent on 1st January 2020) return / cancellation requests for the previous year would not result in returning Miles. Instead, members are granted an option of choosing another product with the same Miles values on the related SHOP&MILES web site. The value must be equivalent to that of the date the Miles that had been spent.
SPECIAL TERMS & CONDITIONS FOR TRAVEL SERVICES & EXPERIENCES
Unless stated otherwise, all travel products, services and experiences on the Shop&Miles Catalogue are operated and/or conducted by the On-Net Biggtravel Travel Agency, a part of Biggplus Group and Sanal Magaza Inc.
All travel products, services, reservations and experiences are provided in accordance with the availability of the products which is solely in the control of the product / service suppliers such as Airlines, Hotels, Restaurants, Tour Organizers, etc.
In case there is no availability, SHOP&MILES ( and its operators : Sanal Magaza / Biggtravel ) reserves the right to cancel the order.
Travel products, experiences, services, reservations and experiences are not applicable during Official / National / Religious Holidays, Special Days (Valentine’s Day), New Years, Local Festival or Congress Days, etc. Unless stated otherwise, all prices for hotel accommodations come in per person in a double room. Accommodation type (Bed & Breakfast, Half Board, All Inclusive, etc.) is stated along with the particular travel product / service. Please check each travel page and read the information on the accommodation type carefully before you complete your booking.
Cancellations of the reservations (once they are confirmed by the supplier and SHOP&MILES ) solely depends on the rules and conditions along with all applicable penalties by the supplier are reflected on the customer.
SHOP&MILES and / or Sanal Magaza can NOT be held responsible for the undesired situations that are NOT within their control such as airline or any vehicle delays, reservation cancellations, baggage losses, passport and visa problems, etc. In such cases no refund request would be met.
Customer Services & Contact
Call Center: +90 444 9 877
We are here to help you between 09:00 – 17:00 (GMT+3) on weekdays.